How AI will enhance CX in 2025 – insights from Adrian Swinscoe, CX leader & author
For technology, retail, healthcare, finance, and more — outsourcing with the right BPO partner is about more than cutting costs. Learn how the right AI-powered BPO can enhance customer experience, efficiency, and satisfaction.
About Adrian Swinscoe, CX thought leader and best-selling author
Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor, and aspirant CX Punk. With over 25 years of experience helping brands like Adobe, Apple, KPMG, and Microsoft, Adrian brings exclusive insights into how AI-powered BPO strategies can redefine customer experience.
What you'll learn
-
SVG
Exceptional customer service is imperative:Learn why CX is critical and how contact center challenges impact brand success.
-
SVG
AI is transforming CX right now:See how AI, automation, and analytics drive efficiency and elevate customer satisfaction.
-
SVG
Defining the BPOs of tomorrow:Discover key traits of modern BPO partners that help brands exceed customer expectations.
This guide provides insights and actionable recommendations
How AI is reshaping customer service & BPOs
The mistakes brands make when outsourcing CX
A step-by-step framework for choosing the right AI BPO partner
Exclusive insights from Forbes contributor & best-selling author Adrian Swinscoe
UNLOCK EXPERT INSIGHTS
Your information is not shared with any third parties. We value your privacy and security
Privacy Policy Terms & Conditions