Scale smarter: BPO built for SaaS leaders preparing for IPO

Pre-IPO SaaS teams face churn risk, talent strain, and investor pressure as they scale. See how CGS BPO helped one provider expand globally, boost satisfaction by 13 points, and build investor-ready scalability to strengthen IPO preparation.
Case Study: How a Pre-IPO SaaS leader Grew with CGS Global BPO Support

Why CGS BPO for SaaS growth?

  • Skilled talent

    Engineers, consultants, and back-office experts support SaaS across CX, EX, and PX.

  • Global footprint

    Delivery centers in North America, LATAM, Europe, and Asia provide scalable coverage.

  • Compliance

    Global compliance standards and secure processes reduce risk and ensure investor-ready operations.

Case Study: How a pre-IPO SaaS leader scaled with CGS Global BPO

Our client’s customer base grew by 30%+ every 12–15 months, straining teams with enterprise tickets and developer queries. Rising labor costs and a shortage of cloud engineers lead to the company needing a solution. This drove them to partner with CGS BPO to scale pre-IPO and enhance IPO preparation.
+13 pts CSAT
Boosted loyalty with improved CX.
+3% renewals
Protected recurring revenue.
30–40% cost savings
Improved margins and valuation metrics.
A view of customer support professionals at their work stations.

BPO that scales SaaS growth across CX, PX, EX, and compliance

Customer support professionals at their work stations.

Tailored, global support for every stage of scale, preparing you for IPO

Our services include:

  • Tier 1–3 technical and product support
  • Developer support and API enablement
  • Training, certification, and service desk
  • CX/EX/PX analytics and reporting
  • Renewals, upsell, and inside sales

Download the SaaS IPO preparation case study and see how CGS Inc can guide your journey from seed to IPO.

Ready to replicate this growth trajectory?

Your information is not shared with any third parties. We value your privacy and security

Privacy Policy Terms & Conditions