Your next growth lever: BPO built for fashion brands
Fashion and lifestyle brands face mounting pressure from tight margins and high expectations. See how CGS BPO helped LT Apparel boost loyalty, unlock $180K+ in revenue, and scale smarter—without compromising on customer experience.
Why CGS BPO for fashion and lifestyle brands?
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SVG
Multilingual agentstrained on retail and fashion industry workflows
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SVG
Nearshore & globaldelivery centers in Chile, Colombia, Romania, Israel, India
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SVG
40+ years’experience in retail and apparel operations
Case study: LT Apparel’s BPO-powered CX transformation
Facing margin pressure and complex workflows, LT Apparel partnered with CGS to modernize support. Nearshore BPO and cloud-native platforms enabled faster resolutions, improved retention, and scaled global operations.
471%
net promoter score rose 33 points YoY, placing LT Apparel in the top retail tier.
$180K
new bulk order revenue captured by CGS agents in the first month's post-launch.
0 Downtime
A staggered, risk-free rollout ensured service continuity—even during peak season.
BPO that aligns people, platforms and process—at the speed of fashion
Fashion and lifestyle brands face rising customer demands. CGS BPO delivers tailored, scalable support for seasonal surges and omnichannel service.
Our services include:
- Omnichannel contact center (voice, chat, sms, email, social)
- Order and returns management
- Back-office support and CRM admin
- Sales enablement and loyalty enrollment
- Real-time analytics and insights
Download the LT Apparel case study and see what CGS BPO can do for you.
Ready to elevate your brand experience
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