Embrace AI in your CX with innovative BPO partners

AI is transforming customer engagement—is your BPO keeping up? Join our expert panel on March 13th, 2025, at 11 AM EST for an exclusive fireside chat on how innovative BPOs are redefining CX to meet evolving customer expectations.

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What you'll learn

  • The CX challenge

    Why disconnected systems and inefficiencies are holding brands back.

  • AI's impact on CX​

    How AI-powered technologies are redefining customer interactions.​

  • Choosing the right partner​

    How to select a BPO that aligns with your business goals.​

Meet your speakers

Adrian

Adrian Swinscoe, CX Advisor & Bestselling Author

Adrian is a CX thought leader, Forbes contributor, and best-selling author with over 25 years of experience helping brands like Adobe, Apple, and Microsoft improve customer experience. A sought-after speaker and advisor, he challenges businesses to rethink CX through innovation, AI, and human-centered strategies.

Laura

Laura Campbell-Robson, Director of Customer Strategy

Laura began her career as a frontline agent at Thomas Cook and later became a leader in CX management, consulting, and AI-driven customer engagement. Passionate about innovation, she has shaped strategies that bridge traditional and digital customer experiences.

John

John Samuel, Chief Operating Officer, CGS

John leads digital transformation, IT, and cybersecurity strategies to drive operational excellence. With 20+ years in tech leadership, he has managed global shared services, workforce management, and AI-driven contact center operations, ensuring brands stay ahead in today’s evolving CX landscape.