Stay competitive with CGS Agile Business Process Outsourcing

Tailoring people and tech solutions to meet your specific business needs by facilitating seamless and efficient CX across the front, middle and back office.

Languages

Proficiency for native/near-native languages; strong written communications

Interactions

Quick problem solvers with product expertise

Support

Authentic, always-on connections

A solution stack designed just for you

We customize personnel and automation solutions to meet your requirements, creating an implementation plan and roadmap for continuous improvement.

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Virtual assistants
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Gen AI enrichment
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Virtual & augmented reality
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Auto QA & speech analytics
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Realtime call monitoring
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Robotic process automation
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Business insights
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Systems integration

Spanning industries, processes and channels

Front office

Outsourced front office services include customer care, technical support, recall solutions, and revenue services to drive customer satisfaction and business growth.

Middle office

Outsourced middle office services include field support, content moderation, sales operations, scheduling, and streamlining processes to optimize performance and drive operational success.

Back office

Outsourced back office services include: finance and accounting, HR as-a-service, mortgage processing and claims processing, to ensure efficient management of core business functions.

"The true measure of any partnership is in how a challenge is turned into an opportunity, how a crisis is managed to a calm resolution, and how the unexpected is overcome by preparedness. CGS exhibits these characteristics, and we are sincerely appreciative."

Ruben Velez - Director, Partner Enablement DELL

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